Privacy policy

Who we are

maple. is a brand of Bytecrafters Ltd (company number 15066402), registered at 24 Burford Court, Rances Lane, Wokingham, England, RG40 2LJ. VAT number: 484190279.

Bytecrafters Ltd operates maple., while organisations using maple. are generally responsible for the personal information and content they upload or share. Depending on the service and the activity involved, Bytecrafters Ltd may act as a service provider processing information on an organisation's instructions.

Information we collect

We collect the information needed to provide the service, including your name, email address, organisation details, account activity and the photos and event information your organisation chooses to upload.

We also receive limited technical information such as IP address, browser details and request timestamps in server logs. We use this to operate, secure and troubleshoot the service.

How we use information

We use information to create and administer accounts, authenticate users, provide photo and event sharing, respond to support requests, prevent abuse and maintain the service. We do not sell personal information or use uploaded photos to advertise to you.

Sharing and service providers

Information is shared with other users only as configured by your organisation and event permissions. We use carefully selected providers for hosting, email delivery, analytics and web fonts. They may process information only to provide services to us and under appropriate confidentiality and security obligations.

• DigitalOcean hosts the maple. application and blob storage. Our servers and storage buckets are based in the UK. Uploaded photos and videos are stored there in encrypted form.
• Resend delivers transactional emails such as magic links. Email delivery is provided using Ireland-based servers, and Resend receives the email address and message details needed to deliver those emails.
• Plausible Analytics provides privacy-friendly usage analytics using EU-based servers. No identifying information is stored by our analytics setup.
• Bunny Fonts delivers the web fonts used by maple.. Your browser may request font files from Bunny Fonts when viewing the service.

Retention and deletion

Your organisation controls the retention of its content, including posts, photos, videos and events. Organisation administrators can manually delete content when it is no longer required.

Accounts may be archived by organisation administrators. Archiving preserves the account and its associated information without permanently deleting it. Archived accounts and their information remain stored until the organisation administrator deletes them.

When an organisation cancels its subscription, its data is retained for 90 days before being deleted from our active systems. Deleted data may remain in backups for up to a further 90 days before being permanently removed.

• Access logs and IP addresses: Up to 90 days.
• Security logs: Up to 2 years.
• Audit records: Up to 2 years.

These records help us maintain platform security, investigate incidents and provide accountability. Records may be retained longer where reasonably necessary for an ongoing investigation or legal obligation.

To request the removal of personal information, including photographs, please contact your organisation administrator. Administrators can archive or delete accounts and remove content from the platform. Deleted information may remain in backups until the applicable backup retention period expires.

Your choices

Depending on where you live, you may have rights to access, correct, delete or restrict use of your personal information. Requests should normally be made to the organisation that invited you, which is responsible for the content it uploads. We will assist with requests where appropriate.

People and school communities

The service may contain information about people. Organisations are responsible for using the service lawfully, obtaining required permissions and configuring access appropriately. Please report any concern to your organisation administrator immediately.